Speech Therapy that Works: Office Policies & Terms of Use


If you will not be able to keep your scheduled appointment, please provide your therapist with written notification via email 24 hours in advance to avoid being charged for your session or forfeiting a prepaid session. Cancellations for a client’s illness must be made by 9 am the day of their appointment. Any cancellations for illness made after 9 am will be charged the full session fee. Cancellation for the illness of a parent, spouse, child or sibling will also incur a cancellation fee.

If you will be absent for two or more weeks (e.g. for vacation), your therapy appointment slot may be given to another client.


Up to date credit card information is due at the time of your session and billing occurs automatically at the end of every week based on sessions rendered and will be billed to the credit card provided below. If you would like to purchase a plan in advance, please contact us. Treatment is billed in 15-minute increments and any time over the agreed upon session time is billed at 15-minute increments. STTW reserves the right to change prices at any time and advance notice will be given to all existing clients. to Any additional expenses incurred in order to evaluate or provide therapy (e.g. DOJ background checks for providing services in schools) will be billed at cost.


Credit cards or PayPal are accepted for payments. Credit card information is kept securely at Squareup.com. Payment may be rendered through “Stone Home Capital LLC” (DBA Speech Therapy that Works). 


Full refunds for any reason are available when written requests are submitted via email within 7 days. Sessions purchased must be used within 6 months. No refunds for un-rendered sessions will be provided  7 days after purchase. 


All speech therapy services are rendered online unless otherwise noted and and products (e.g., webinars, books) are in digital format only. 


At this time, Speech Therapy that Works (STTW) cannot bill your insurance company directly and is considered “out of network.” When requested in writing/via email, an itemized “superbill” with billing codes for treatment so that you can independently contact your insurance company for reimbursement.

If you have any questions or concerns, please email us at: info@speechtherapythatworks.com


Regarding the Toddler Screening form seen here: https://www.speechtherapythatworks.com/toddler-speech-screening

By clicking the Submit button, I agree to the following terms of service.

I understand that by submitting this form, a licensed speech and language pathologist will review the information with the best attempt to reply with results within 72 hours. This screening does not replace speaking to a speech language pathologist about the details of your child's case.

This screening is not a formal speech-language evaluation. There is no substitute for a formal speech-language evaluation performed by a licensed speech-language pathologist. A full evaluation will result in the most accurate results for your child. 

Results for this screening may be biased by the person completing the form due to inaccurate recall of a child's past performance, parental desire for a child to perform at or above their current level, or other observational/reporting errors by the parent/caregiver. 

The screening results will give you an understanding of whether some language milestones have been achieved by your child at the reported age. The results should not be used as evidence to qualify a child for speech therapy services, nor to prove a diagnosis, nor to disprove an existing diagnosis. The screening, when reviewed by a licensed speech lanugage pathologist can be used as a starting point for a more detailed discussion about your child's communication milestones and/or speech-language therapy needs. 

By submitting this form you acknowledge that Speech Therapy that Works (STTW) is NOT responsible OR liable for a child not receiving a speech-language evaluation/therapy services based on results. STTW is not responsible for the accuracy of a the screening results when compared to a complete speech-language evaluation performed by a licensed speech-language pathologist. 

The information shared via this form will NEVER be shared with a third party.


If you would like to contact us, have suggestions, questions or concerns:

Call us at: 1.408.753.6014

Email us at: info@speechtherapythatworks.com
Send us snail mail: Speech Therapy that Works (C/O Lachman) 500 Westover Drive STE 11458 Sanford, NC 27330